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920-106 - NNCSS SYMPOSIUM CALL CENTER - Dump Information

Vendor	:	Nortel
Exam Code	:	920-106
Exam Name	:	NNCSS SYMPOSIUM CALL CENTER
Questions and Answers	:	90 Q & A
Updated On	:	December 4, 2017
PDF Download Mirror	:	920-106 Brain Dump
Get Full Version	:	Pass4sure 920-106 Full Version

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920-106 Questions and Answers

Answer: C

QUESTION: 68

A customer reports that ADD and RTD are not working. It has been verified that Web Client

Server 3.0 is not receiving data from the Symposium Call Center Server 4.0 (SCCS) but SCCS is multicasting data out. There are three (3) routers between the SCCS server and Web Client Server. What should the field engineer check in the configuration of the SCCS?

TTL value must be 3*3
TTL value must be less then 3
TTL value must be bigger then 3
TTL value is irrelevant since SCCS multicast data out

Answer: C

QUESTION: 69

The Symposium Express Client 3.0 software was installed on a PC and everything appeared to

install normally. After a reboot of the client PC to finalize the installation it was found that the client application would not start. What step should be taken next?

Install current patches on the client PC and reboot.
Do a re-install of the client software; this should clean up any problems.
Do an uninstall of the client, reboot the PC and re-install the client software.
Check the ODBC drivers which are on the PC, if they are different from what the client uses

it will not start.

Answer: D

QUESTION: 70

During an installation of Symposium Express Call Center 3.0 the field engineer discovers that the TFE service is not in the UP state after a fresh install. What is the likely cause for this?

PEPs are missing
No scripts are available
System Registry needs updating
Must run the Call Routing Wizard for the first time

Answer: D

QUESTION: 71

A customer reports that Agent Desktop Display and Real Time Display do not function. Which tool can the field engineer use on Symposium Call Center Server to verify that Symposium Call Center Server is multicasting data out to the network?

Ping
Mrcv.exe
RsmCfg.exe
MulticastCtrl.exe

Answer: B

QUESTION: 72

A user is configuring and acquiring phone sets on an Option 11 using the TN on Card four and

unit two of that card. They get an error when they acquire the phones using the TN designation of 4-2. What is the most likely cause of the problem?

The Symposium Call Center Server DN format is wrong it should DN Number XXXX Customer Number ACD Queue.
The Symposium Call Center Server TN format is wrong it should "loop-1-1-unit" on an Option 11 (for example, 4-1-1-2).
The Symposium Call Center Server TN format is wrong it should "loop-0-0-unit" on an Option 11 (for example, 4-0-0-2).
The Symposium Call Center Server TN format is wrong it should "loop-Expansion Cabinet Number-0-unit" on an Option 11 (for example, 4-0-2).

Answer: C

QUESTION: 73

When testing Symposium Web Client 4.0 functionality such as Real Time Displays or Agent

Desktop Display the field engineer experiences problems. Data is not being displayed. What diagnostic tool will help the field engineer identify the origin of the problem?

Regedit.exe
NBConfig.exe
TraceRoute.exe
ICERTDTrace.exe

Answer: D

QUESTION: 74

On a Symposium network with 1 NCC server and 20 Symposium Call Center Servers there is an average of 15000 calls per hour over the network. The field engineer is trying to collect Network Call By Call Data but finds that the NCC server keeps running out of hard disk space. What could be the possible cause for this?

The network bandwidth is too slow.
The NCC server needs to be a RAID system to handle this setup.
The NCC server can only handle a maximum of 10000 calls per hour.
There are too many Symposium Call Center Server servers on the network.

Answer: C

QUESTION: 75

During a system test the Symposium Express Call Center 3.0 greeting or wait announcement is not played and the caller continues to hear ring back or the next appropriate greeting. What Voice Services announcement should the field engineer check?

That the call treatment is configured properly.
The announcement file (.sbc file), could have been renamed, deleted, or restored out of synchronization.
The announcement file (.sbc file), could have been renamed, corrupted, or restored out of synchronization.
The announcement file (.sba file), could have been renamed or restored out of

synchronization, or corrupted.

Answer: B

QUESTION: 76

A field engineer is assisting an onsite technician with installing Symposium Call Center Server

4.0 client at a customer's site. On one of the client computers, the client pre-installation check

indicates an error in the temp directory. What should the technician do to troubleshoot this error?

Ignore the error.
Run the installation over again.
Check the log located at c:\cltprep.log.
Check the log file located at d:\Nortel\iccm\bin\logs\cinst.log.

Answer: C

Nortel 920-106 Exam (NNCSS SYMPOSIUM CALL CENTER) Detailed Information

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Nortel delivers an industry-leading global certification programme that sets the standards for designing, installing, and supporting Nortel products and solutions.
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Nortel use skills-based exams to test your skills and knowledge, validating your competency on our highly technical products and solutions that encompass Security, Mobility and Mulitmedia Communications.
Nortel Certified Support Specialist (NCSS)
Nortel Certified Support Expert (NCSE)
Nortel Certified Design Specialist (NCDS)
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920-106 - NNCSS SYMPOSIUM CALL CENTER - Dump Information

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920-106 Questions and Answers

Answer: C

QUESTION: 68

Answer: C

QUESTION: 69

Answer: D

QUESTION: 70

Answer: D

QUESTION: 71

Answer: B

QUESTION: 72

Answer: C

QUESTION: 73

Answer: D

QUESTION: 74

Answer: C

QUESTION: 75

Answer: B

QUESTION: 76

Answer: C

Nortel 920-106 Exam (NNCSS SYMPOSIUM CALL CENTER) Detailed Information

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