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SD0-401 - Service Desk Foundation Qualification - Dump Information

Vendor : SDI
Exam Code : SD0-401
Exam Name : Service Desk Foundation Qualification
Questions and Answers : 118 Q & A
Updated On : December 27, 2017
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SD0-401 Questions and Answers


QUESTION: 110

Which action best illustrates excellent customer service?

  1. Actively listen to customers when they talk to you.
  2. Feel sorry for your customers if they are troubled.
  3. Let customers know your personal accomplishments.
  4. Listen to colleagues when customers talk to you.

Answer: A


QUESTION: 111

What is the best reason for using a standard greeting when answering telephone calls?

  1. Using a standard greeting follows documented procedures.
  2. Using a standard greeting is part of an Incident management process.
  3. Using a standard greeting saves time.
  4. Using a standard greeting sets the expectation for the call.

Answer: D


QUESTION: 112

What is the primary purpose of an operational level agreement?

  1. An OLA addresses topics that are not covered by the SLA.
  2. An OLA contains the operational data used for calls.
  3. An OLA provides access to vendors for support.
  4. An OLA supports the SLA and is between two internal support teams.

Answer: D


QUESTION: 113

What is a best practice when closing an Incident?

  1. Chat with the customer to build a rapport.
  2. Offer to mail the customer a user manual.
  3. Send the customer written confirmation of the Incident closure.
  4. Tell the customer to call again to ask additional questions.

Answer: C


QUESTION: 114

Which is one of the elements of call differentiating?

  1. The customer is always right and should always get their own way.
  2. The customer technical needs must be addressed first and foremost to ensure satisfaction.
  3. Unresolved psychological issues have a negative effect on problem solving.
  4. Your customer may be king, but you are the technical wizard.

Answer: C


QUESTION: 115

What is a best practice for effectively managing your time?

  1. Complete your favourite jobs first.
  2. Set your clock a half an hour ahead.
  3. Work longer hours.
  4. Write down all the tasks you need to accomplish.

Answer: D


QUESTION: 116

What is one of the differences between open and closed questions?

  1. Closed questions are used to receive short responses, and open questions to encourage conversation.
  2. Closed questions seek elaboration, and open questions seek confirmation.
  3. Open questions are scripted, and closed questions are made up on the spot.
  4. There is no difference between open and closed questions.

Answer: A


QUESTION: 117

What is the best reason for using paraphrasing?

  1. Using paraphrasing gives the customer a chance to tell you if you have understood them.
  2. Using paraphrasing increases the customer knowledge of technical terminology.
  3. Use paraphrasing to repeat the customer words back to them.
  4. Use paraphrasing to tell the customer what they should have done.

Answer: A


QUESTION: 118

What is the best description of your role in supporting customers?

  1. Avoid confrontation at all costs.
  2. Deliver consistent, high quality support.
  3. Escalate calls as appropriate.
  4. Minimise talk time.

Answer: B


SDI SD0-401 Exam (Service Desk Foundation Qualification) Detailed Information

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The administrator checks the J2EE JMS sequential inbound queue and can see that the message is there, but it is not being processed. What is the most likely cause the message isnot getting delivered to the database? The external system EXTSYS1 is not active. The Maximo Java Virtual Machine is not started. The JMSQSEQCONSUMER.SEQQOUT is not active. The JMSQSEQCONSUMER.SEQQIN cron is not active. Answer: D QUESTION: 107 The IBMMaximo Asset Management updatedb process includes the execution of scripts in numeric order for each product in which folder location? ibm\smp\maximo\tools\maximo ibm\smp\maximo\applications\maximo ibm\smp\maximo\tools\maximo\\script ibm\smp\maximo\applications\maximo\\script Answer: C QUESTION: 108 An IBM Maximo Asset Management V7.5 environment has a multi-EAR configuration. Each EAR file needs to be uniquely named based on its function. The multi-EAR configuration consists of a User Interface, Maximo Integration Framework, and CRON. Which option controls the name of the EAR file built with the buildmaximoear.cmd? MAXIMO_HOME= EAR_FILENAME= BUILD_EAR_NAME= MAXIMO PROPERTIES= Answer: B QUESTION: 109 The customer plans to use a Novell directory server for user authentication with IBM Maximo Asset Management (Maximo). Which statement provides a reason to change the customer's Maximo deployment plan based on security integration? The customer's environment has an unsupported LDAP capable server. The customer needs an additional user to be supported by user interface JVMs. The customer has a single sign-on solution that can be integrated with the selected J2EE server. The customer wantstheir groups to be managed by Maximo and the users to be managed by a LDAP capable server. Answer: A QUESTION: 110 Which operating system(s) are supported for the IBM Maximo Asset Management V7.5 installation on the administrative workstation? Windows Windows and AIX Windows and Linux Windows, AIX, and Linux Answer: A IBM A2010-501 Exam (Accessment: IBM Maximo Asset Management V7.5 Infrastructure Implementation) Detailed Information C2010-501 Test Information / Examination Information Number of questions : 57 Time allowed in minutes: 90 Required passing score : 71% Languages : English C2010-501 Objectives References: Pass4sure Certification Exam Questions and Answers - www.founco.com Killexams Exam Study Notes | study guides - www.founco.com Pass4sure Certification Exam Questions and Answers - st.edu.ge Killexams Exam Study Notes | study guides - st.edu.ge Pass4sure Certification Exam Questions and Answers - www.jabbat.com Killexams Exam Study Notes | study guides - www.jabbat.com Pass4sure Certification Exam Questions and Answers - www.jorgefrazao.esy.es Killexams Exam Study Notes | study guides - www.jorgefrazao.esy.es Pass4sure Certification Exam Questions and Answers and Study Notes - www.makkesoft.com Killexams Exam Study Notes | study guides | QA - www.makkesoft.com Pass4sure Exam Study Notes - maipu.gob.ar Pass4sure Certification Exam Study Notes - idprod.esy.es Download Hottest Pass4sure Certification Exams - cscpk.org Killexams Study Guides and Exam Simulator - www.simepe.com.br Comprehensive Questions and Answers for Certification Exams - www.ynb.no Exam Questions and Answers | Brain Dumps - www.4seasonrentacar.com Certification Training Questions and Answers - www.interactiveforum.com.mx Pass4sure Training Questions and Answers - www.menchinidesign.com Real exam Questions and Answers with Exam Simulators - www.pastoriaborgofuro.it Real Questions and accurate answers for exam - playmagem.com.br Certification Questions and Answers | Exam Simulator | Study Guides - www.rafflesdesignltd.com Kill exams certification Training Exams - www.sitespin.co.za Latest Certification Exams with Exam Simulator - www.philreeve.com Latest and Updated Certification Exams with Exam Simulator - www.tmicon.com.au Pass you exam at first attempt with Pass4sure Questions and Answers - tractaricurteadearges.ro Latest Certification Exams with Exam Simulator - addscrave.net Pass you exam at first attempt with Pass4sure Questions and Answers - alessaconsulting.com Get Great Success with Pass4sure Exam Questions/Answers - alchemiawellness.com Best Exam Simulator and brain dumps for the exam - andracarmina.com Real exam Questions and Answers with Exam Simulators - empoweredbeliefs.com Real Questions and accurate answers for exam - www.alexanndre.com Certification Questions and Answers | Exam Simulator | Study Guides - allsoulsholidayclub.co.uk © Search4Exams.com 2017. 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