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HP2-E34 Questions and Answers
What should you do to obtain the knowledge necessary to provide the correct solution for the customer's current and future environments?
- Obtain the necessary data from the customer's CIO.
- Complete a survey of the customer's site.
- Obtain the data from the customer's technical teams, your technical teams and HP technical teams.
- Review key users' feedback on past performance.
Which features of an HP Service Contract can you offer when selling against product warranties?
- protection against defects and best effort response for defective components replacement
- availability, performance optimization, and protection against downtime
- default configuration, reduced installation cost, and the minimization of possible failures and interruptions
- response and system restoration provided according to the contract provider
What should you do when a customer's Service Contract expires?
- Explain the costs associated with contract calls, contract management, contract implementation and the cost to renew.
- Explain the costs associated with service calls, turn-around times, estimated repairs and how the delay to renew may incur a cost for inspection.
- Ensure future call-outs and repairs are charged to the customer.
- Ensure all hardware is reviewed and replaced as required.
Which procedure should you follow prior to renewing an HP Service Contract with a customer?
- Consult with the customer to ensure there is no increase in risk, which would likely require a requote.
- Consult with the customer and agree to any changes that are best suited for their current budget and then requote.
- Consult with the customer and agree to any changes that are best suited for their current needs and then requote.
- Consult with the customer to ensure that all hardware is included at the optimum level and then requote.
Which processes are HP Contract Administrators responsible for?
- contract terms and conditions, amendments, renewal
- contract management, payments, renewal
- contract purchases, amendments, renewal
- contract quotes, sales, management, amendments, renewal
By how much can you increase revenue and gross profit, when including an HP Care Pack as compared to a standard warranty?
- revenue by 20% and gross profit by 20%
- revenue by 30% and gross profit by 30%
- revenue by 20% and gross profit by 30%
- revenue by 30% and gross profit by 20%
How should you describe the financial advantage to a customer when selling an HP Service Contract?
- Payments can be spread across as capital assets and as an operating expense to suit your balance sheet.
- HP Financial Services will find the best payment terms according to your credit rating.
- HP can adjust your monthly payments according to agreed upon buy-back values on any hardware upgrades.
- You will only pay for what you need and flexible payment terms will help maximize your cashflow.
Which HP value proposition might encourage customers to purchase HP Service Contracts?
- improved productivity
- improved quality
- scalable returns
- scalable growth
Why should your company focus on Service Contracts sales?
- Gartner reports that 40% of customers buying hardware also buy services.
- You may lose 60% of your hardware customers to another supplier selling services.
- Service contracts are now being sold to 40% of customers buying hardware.
- Gartner reports that 60% of customers buying hardware also buy services.
What are compelling reasons for a customer to obtain an HP Service Contract? (Select two.)
- It provides a single point of contact for contract management and call-outs.
- It provides a complete IT management solution.
- It provides a single view of the customer environment under warranty.
- It provides a complete finance and support package.
- It provides infrastructure management.
Answer: A, E
HP HP2-E34 Exam (HP Service Contract Specialist) Detailed Information
HP2-E34 - HP Service Contract Specialist
HP2-E34 Test Objectives
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