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642-162 - IP Contact Center Express Implementation - Dump Information

Vendor	:	Cisco
Exam Code	:	642-162
Exam Name	:	IP Contact Center Express Implementation
Questions and Answers	:	164 Q & A
Updated On	:	December 8, 2017
PDF Download Mirror	:	642-162 Brain Dump
Get Full Version	:	Pass4sure 642-162 Full Version

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642-162 Questions and Answers

QUESTION: 157

Which of the following require physical CD/DVD media to be ordered and received prior to patching and/or upgrading IPCC Express 4.0? (Choose two.)

Major Release
Minor Release
Maintenance Release
Service Release
Engineering Special

Answer: A, B

QUESTION: 158

Upon termination of the call, which Cisco IPCCX configuration setting will take precedence over

the Automatic Available setting to determine the agent's next state?

Prompt for this CSQ
Service Level settings
Automatic Work
Automatic WrapUp
Resource Pool Selection

Answer: C

QUESTION: 159

Which diagram incorrectly depicts the relationship between Cisco CRS 4.0 clusters and Cisco Unified CallManager clusters in a customer network?

Answer: B

QUESTION: 160

Which two are features of IPCC Express Enhanced? (Choose two.)

IVR Port Recording
HTTP Triggers
Supervisory Silent Monitoring
Sending e-mails
Database Integration
Keystroke macros

Answer: C, F

QUESTION: 161

What are the components of the JTAPI Subsystem? (Choose three.)

Provider
CTI ports
Call control groups
CMT Dialog Control Group
Trigger
RM provider

Answer: A, C, E

QUESTION: 162

Which Cisco CRS 4.0 server configuration task enables the Cisco CRS server to fail over to a secondary Cisco Unified CallManager when the primary Cisco Unified CallManager fails?

The LDAP directory must have a secondary profile configured.
No special configuration is required. Cisco Unified CallManager maintains the failover.
The JTAPI provider on the Cisco CRS server must be configured with the secondary Cisco Unified CallManager IP address following the primary Cisco Unified CallManager IP address. D. There must be a second JTAPI user configured with an alternate range of CTI ports.

Answer: C

QUESTION: 163

Which Media Resource collects DTMF data from callers?

JTAPI
Cisco Media Termination (CMT)
MRCP ASR
MRCP TTS

Answer: B

QUESTION: 164

Which of the following is a valid CRS deployment scenario?

CRS 4.0 running with Cisco Unified CallManager 4.0
CRS 4.1 running with Cisco Unified CallManager 4.1
CRS 4.0 running with Cisco Unified CallManager 4.1
CRS 3.5 running with Cisco Unified CallManager 3.3

Answer: C

Cisco 642-162 Exam (IP Contact Center Express Implementation) Detailed Information

642-162 - IP Contact Center Express Implementation

642-162 Test Objectives

References:

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642-162 - IP Contact Center Express Implementation - Dump Information

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642-162 Questions and Answers

QUESTION: 157

Answer: A, B

QUESTION: 158

Answer: C

QUESTION: 159

Answer: B

QUESTION: 160

Answer: C, F

QUESTION: 161

Answer: A, C, E

QUESTION: 162

Answer: C

QUESTION: 163

Answer: B

QUESTION: 164

Answer: C

Cisco 642-162 Exam (IP Contact Center Express Implementation) Detailed Information

642-162 - IP Contact Center Express Implementation

642-162 Test Objectives

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