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920-178 - Nortel Contact Center Rls. 7.0 Sales(R) Engineering - Dump Information

Vendor	:	Nortel
Exam Code	:	920-178
Exam Name	:	Nortel Contact Center Rls. 7.0 Sales(R) Engineering
Questions and Answers	:	60 Q & A
Updated On	:	December 6, 2017
PDF Download Mirror	:	920-178 Brain Dump
Get Full Version	:	Pass4sure 920-178 Full Version

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920-178 Questions and Answers

QUESTION: 49

A customer wants to configure Call Recording and Quality Monitoring (CRQM) server details in Contact Center Manager Administration (CCMA) CRQM Server Details configuration is accessed under which CCMA Launchpad option?

Call Recording and Quality Monitoring
Access & Partition Management
Configuration
Contact Center Management

Answer: C

QUESTION: 50

A customer wants to configure Call Recording and Quality Monitoring (CRQM)

applications in Contact Center Manager Administration (CCMA) Access to the CRQM links in CCMA is controlled through?

User Administration in Call Recording and Quality Monitoring
User Administration in Access & Partition Management
User Administration in Configuration
User Administration in Contact Center Management

Answer: B

QUESTION: 51

A customer has implemented a Contact Center RIs. 7.0 solution and needs to provide automated voice services, such as automated attendant, for incoming callers. Which additional Nortel component or product will provide this functionality?

A. CallPilot

B .Symposium Agent

Call Recording and Quality Monitoring
Contact Center Agent Desktop

Answer: A

QUESTION: 52

A customer has a new call center using a Contact Center Manager Server. They want to take full advantage of the Outbound Campaign Management Tool. How many simultaneous outbound campaigns can the Outbound Campaign Management Tool support?

100
600
2500
5000

Answer: A

QUESTION: 53

A customer wants to record all contacts for future playback. The company requires the recordings be stored for five years to comply with internal retention policies. What would you recommend that the customer use for optimal retrieval and management of recordings?

Viewer
Network drive
Archive Manager
CR-IP and CR-TDM server and transfer to a network drive monthly

Answer: C

QUESTION: 54

A customer has implemented a Contact Center RIs. 7.0 solution and needs to analyze contacts and ensure quality agent performance Which additional Nortel component or product will provide this functionality?

Agent Greeting
Contact Center Agent Desktop
Contact Recording and Quality Monitoring
Symposium Agent Answer: C QUESTION: 55

A customer has a specific requirement for reports to be a part of their main system rather than an external reporting system. Which two types of report templates can be created and imported into the Contact Center Manager Administration? (Choose two.)

Crystal Reports
CCMIS reports
Report Creation Wizard reports
any ODBC/SQL compliant reports

Answer: A,C

QUESTION: 56

A customer has 600 agents and a peak call rate of 12,000 calls per hour. The customer

has no Open Queue and no Universal Networking What should the minimum CPU speed be to support a standalone Contact Center Manager Server?

Intel Xeon 1.5 GHz
Intel Xeon 3.0 GHz
Dual Xeon 2.0 GHz
Intel Xeon 4.0 GHz

Answer: C

QUESTION: 57

Based upon the actual configuration of the Communication Server (CS) 1000, what is the maximum number of Recorded Announcement (RAN) routes supported by the Contact Center Manager Server (CCMS)?

D. 3,000

Answer: B

QUESTION: 58

A prospective customer inquires about the capability of Contact Center Manager

Server to provide current agent information to supervisors. Your answer includes an

explanation of the minimum and maximum refresh rates. Assuming a standalone configuration, in seconds, what is the minimum refresh rate of agent information?

Answer: A

QUESTION: 59

A customer is expecting to reuse a decommissioned server to run Contact Center Manager Server (CCMS). The customer has expressed some concerns about being able to maintain an average CPU usage level required to have optimal performance if their business increases. Which recommendation would you make to reduce the CPU load on the CCMS server?

Use unicasting instead of multicasting for data transmission.
Schedule large reports to be printed into file.
Configure Real-Time Display (RTD) to use a slower refresh rate.
Perform backup/restore procedures on the network.

Answer: C

QUESTION: 60

A customer has Communication Control Toolkit (CCT) installed. Which Microsoft-

defined application program interface (API) is used for CCT to support softphone control on the agent's desktop?

DCOM
SOAP
ActiveX control
.NET

Answer: D

Nortel 920-178 Exam (Nortel Contact Center Rls. 7.0 Sales(R) Engineering) Detailed Information

Nortel Certifications
Nortel Certifications
Nortel delivers an industry-leading global certification programme that sets the standards for designing, installing, and supporting Nortel products and solutions.
Nortel’s Professional Certification Programme provides fast, flexible paths to achieving Nortel Certification, including ‘in class’ segment exams or the ability to complete a certification exam at a Prometric Testing Centre.
Nortel use skills-based exams to test your skills and knowledge, validating your competency on our highly technical products and solutions that encompass Security, Mobility and Mulitmedia Communications.
Nortel Certified Support Specialist (NCSS)
Nortel Certified Support Expert (NCSE)
Nortel Certified Design Specialist (NCDS)
Nortel Certified Design Expert (NCDE)
The Nortel Institute is committed to educating, training, and professional development in the broad and booming field of information technology and telecommunications by developing innovative programs, backed by first-class facilities. The Nortel Institute�s education and training program is designed to respond to current challenges and to anticipate and address future challenges. In additioan, the Institute�s missions in research and development and in strategic analysis enable it to anticipate technological trends and plan training and education programs to prepare people for jobs in new areas.
The Institute designed and obtained approval for the Master of Engineering in Telecommunications program and which began in September 1998. The program graduates 30-35 highly trained experts each year for employment in industry. The Institute offers financial aid to undergraduate and graduate students through the Nortel Institute Scholarship program.
The Institute has also developed training and retraining programs, such as the Executive Development Program, as well as specialized seminars, workshops and forums.
Challenges
The critical shortage of highly qualified personnel in information technology and telecommunications, including researchers, engineers and technological entrepreneurs;
The rapid rate of change in technology requiring continual retraining and updating of industry personnel, including managers, engineers and executives, as well as decision-makers and policy-makers in a wide range of sectors;
Accelerating technological evolution and convergence that create uncertainty in identifying the skills and education future workers will need for the new jobs, services and industries.
Responses
Develop innovative programs, backed by first-class facilities, to fast-track the preparation of new generations for leadership and innovation and to offer retraining and updating for industry and government personnel;
Strengthen ties between industry and advanced education to give students hands-on experience and to enhance research and education opportunities for industry staff;
Identify technology trends in order to direct education and training resources effectively for future job creation, giving Canada�s economy a technological competitive advantage.
Approaches
Offer the innovative Master of Engineering in Telecommunications program;
Develop, in consultation with industry, innovative updating and retraining programs, specialized seminars and workshops;
Support initiatives to increase the number of highly qualified graduates in electrical and computer engineering;
Integrate results of strategic analysis of technology trends into education and training program development.
Communication Solutions
Industry Solutions
Nortel Education Communication Solutions
With Internet and multimedia technology playing an increasingly important role in education at every level, laying the right communications foundation is essential for educational establishments of all types.
At 1st Communications, we understand the communications and networking needs of your educational institution. Without voice and data communications technology, it would be impossible to operate in this day and age. You would not be able to construct collaborative projects, run intranets etc.
1st Communication's Nortel Solutions address the key issues for educational institutions, namely connectivity, mobility, security and advanced voice services. With our Nortel Solutions, you will be able to explore mobile and remote learning, introduce multimedia communications, take advantage of communication convergence and much, much more.
1st Communications uses the following Nortel Business Solutions and Nortel Technical Solutions to provide a complete service to the Education Sector:
Nortel Business Solutions
Increase your Productivity
Increase your Revenues
Streamline your Costs
Improve your Mobility
Increase Customer Loyalty, Care & Retention
Ease of Growth
Simplify your Administration
Protect your Investment
Get Greater Security
Nortel Technical Solutions
Converged Communications
Mobile Users
Contact Centres
Unified Communications
Computer Telephony Interaction
Interactive Voice Response
Teleworking
Wireless
Network Continuity

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920-178 Questions and Answers

QUESTION: 49

Answer: C

QUESTION: 50

Answer: B

QUESTION: 51

Answer: A

QUESTION: 52

Answer: A

QUESTION: 53

Answer: C

QUESTION: 54

Answer: A,C

QUESTION: 56

Answer: C

QUESTION: 57

Answer: B

QUESTION: 58

Answer: A

QUESTION: 59

Answer: C

QUESTION: 60

Answer: D

Nortel 920-178 Exam (Nortel Contact Center Rls. 7.0 Sales(R) Engineering) Detailed Information

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