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000-030 - IBM Tivoli Service Request Manager V7.2(R) Implementation - Dump Information

Vendor	:	IBM
Exam Code	:	000-030
Exam Name	:	IBM Tivoli Service Request Manager V7.2(R) Implementation
Questions and Answers	:	202 Q & A
Updated On	:	December 6, 2017
PDF Download Mirror	:	000-030 Brain Dump
Get Full Version	:	Pass4sure 000-030 Full Version

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000-030 Questions and Answers

QUESTION: 190

Which three Instant Messaging Servers can be integrated with IBM Tivoli Service Request Manager V7.2? (Choose three.)

Skype
Jabber
Google Talk
MSN Messenger
Yahoo Messenger
Lotus Sametime Server

Answer: B, C, F

QUESTION: 191

When configuring the Computer Telephony Integration (CTI) module, it is necessary to use the System Properties application in IBM Tivoli Service Request Manager to set values for the CTI properties. Which two values can be set? (Choose two.)

cti.config.port
cti.config.host
srm.username
cti.system.host
srm.config.backup.port

Answer: A, B

QUESTION: 192

cti.password
cti.srm.queue
srm.ail.period
cti.ail.license
srm.config.host

Answer: A, D

QUESTION: 193

When configuring the IBM Tivoli Service Request Manager V7.2 server for Computer Telephony Integration, it is necessary to ensure the global value for the Java.rmi.server.hostname property is set. What does this property define?

the Remote Method Invocation binding
the Computer Telephony Queue setting
the Remote Method Lookup Type setting
the Computer Telephony Integration configuration host binding

Answer: A

QUESTION: 194

Which method is used to install IBM Tivoli Directory Integrator to support IBM Tivoli Service Request Manager V7.2 (TSRM) integration with other products?

Launchpad
Installshield
User TSRM Launchpad
Command Line Installation

Answer: D

QUESTION: 195

What does the installTDI.cmd command do?

It launches the IBM Tivoli Directory Integrator Launchpad.
It launches the IBM Tivoli Directory Integrator GUI Installer.
It configures the IBM Tivoli Directory Integrator files on the IBM Tivoli Service Request Manager (TSRM) server.
It installs the IBM Tivoli Directory Integrator to support TSRM integration with other products.

Answer: D

QUESTION: 196

Which method is used to install the IBM Tivoli Directory Integrator on a Windows platform to support IBM Tivoli Service Request Manager V7.2 integration with other products?

Run the Launchpad.bat command from the Integration Toolkit.
Run the installTDI.cmd command from the Integration Toolkit with silent option.
Run the Launchpad.cmd command from the IBM Tivoli Directory Integrator Installer.
Run the install_tdiv61_windows.exe -silent command from the IBM Tivoli Directory Integrator Installer.

Answer: B

QUESTION: 197

Which two types of integrations are possible between external Service Desk applications and IBM Tivoli Service Request Manager V7.2? (Choose two.)

Data Integration
Application Integration
High Availability Integration
User Authentication Integration
Customer Information Integration

Answer: A, B

QUESTION: 198

What is the predefined scenario supported for the HP-Peregrine Service Desk V6.1.1 integration that is shipped with IBM Tivoli Service Request Manager V7.2 (TSRM)?

The Peregrine Service Desk will inform TSRM when an incident is closed.
The Peregrine Service Desk will inform TSRM when new incidents are created.
Ask the Peregrine Service Desk for incidents that are newer than a specified date.
Ask the Peregrine Service Desk for incidents that have changed since a specified date.

Answer: C

QUESTION: 199

What is the correct way to configure an external system to allow service requests to be sent through the Integration Framework in IBM Tivoli Service Request Manager V7.2 using HTTP?

include Enterprise Service MXSRInterface
configure an inbound queue and an HTTP end point
include Publish Channel MXSRInterface and an HTTP end point
configure an HTTP end point and Enterprise Service MXTicketQuery

Answer: A

QUESTION: 200

When is it necessary to complete post installation steps on all Windows computers where the Tivoli Remote Diagnostics Tool was installed?

if the interactive mode of installation was used
if the command line mode of installation was used
if the remote diagnostic URL mode of installation was used
if the active link from the IBM Tivoli Service Request Manager V7.2 Service Request application was used

Answer: A

QUESTION: 201

What must be done to ensure that uploading from the remote diagnostic connection works properly after it is enabled?

Update the system properties file to ensure the proper ports are enabled to allow uploading.
Specify a port number as part of the library XML file when configuring Service Request Manager.
Ensure that the EAR file for the URL includes the mxe.int.trc.upload.recording property.
Specify a port number as part of the URL when starting a Service Request Managerbrowser section.

Answer: D

QUESTION: 202

What must occur for an agent to take control of an asset using the Tivoli Remote Control Agent?

The service request must have an asset in the record.
The service request must have an asset owner in the record.
An agent and user must be logged into the same service request and the end user must agree to control via the IBM Tivoli Service Request Manager V7.2 (TSRM) panel.
The agent must log in to TSRM, click Remote Diagnostics from the Start Center, and get permission from user of the asset to obtain control.

Answer: A

IBM 000-030 Exam (IBM Tivoli Service Request Manager V7.2(R) Implementation) Detailed Information

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000-030 - IBM Tivoli Service Request Manager V7.2(R) Implementation - Dump Information

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000-030 Questions and Answers

QUESTION: 190

Answer: B, C, F

QUESTION: 191

Answer: A, B

QUESTION: 192

Answer: A, D

QUESTION: 193

Answer: A

QUESTION: 194

Answer: D

QUESTION: 195

Answer: D

QUESTION: 196

Answer: B

QUESTION: 197

Answer: A, B

QUESTION: 198

Answer: C

QUESTION: 199

Answer: A

QUESTION: 200

Answer: A

QUESTION: 201

Answer: D

QUESTION: 202

Answer: A

IBM 000-030 Exam (IBM Tivoli Service Request Manager V7.2(R) Implementation) Detailed Information

IBM Tivoli Storage Manager V6.1 Administration

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