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ISO20KF - ISO / IEC 20000 Foundation - Dump Information

Vendor : Exin
Exam Code : ISO20KF
Exam Name : ISO / IEC 20000 Foundation
Questions and Answers : 116 Q & A
Updated On : November 17, 2017
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ISO20KF Questions and Answers


  1. Incorrect. The IT Framework provides a structure for service management but would not define the service itself.
  2. Incorrect. The OLA would define a support arrangement behind the prime customer service. C. Correct. The Service Catalog or the SLA would define the service for the customer.
D. Incorrect. The Service Report would provide details of service performance not define the service.

QUESTION: 110

What is required to be included in Release Management procedures according to ISO/IEC 20000?

  1. the authorization and implementation of emergency Changes
  2. the investigation and prevention of Security Incidents
  3. the recording of all reported Incidents
  4. the updating and changing of configuration information and Change records

Answer: D


Explanation:

  1. Incorrect. This is part of the Change Management procedures.
  2. Incorrect. This is part of the Information Security Management procedures.
  3. Incorrect. This is part of the Incident Management procedures.
  4. Correct. According to the standard this is a requirement. Release management procedures shall include the updating and changing of configuration information and Change records.

QUESTION: 111

What should planning for new or changed services include?

  1. budgets and staff resources
  2. major non-conformities to all Underpinning Contracts (UCs)
  3. recent Problems and Known Errors in the desktop environment
  4. trends in Capacity growth of the current applications

Answer: A


Explanation:


  1. Correct. When planning new or changed services it should be considered how this affects the budget and workload.
  2. Incorrect. Major non-conformities to all Underpinning Contracts are not relevant to planning for new or changed services.
  3. Incorrect. Recent Problems and Known Errors in the desktop environment have normally no relation to planning for new or changed services.
  4. Incorrect. This indicates the Capacity growth for current applications, it does not need to provide any relevant information for new or changed services.

QUESTION: 112

What is required to be included in proposals for new or changed services according to ISO/IEC20000?

  1. an updated Operational Level Agreement
  2. cost, organizational, technical and commercial impact
  3. the policies, plans and procedures of each process or set of processes
  4. the Service Management plan

Answer: B


Explanation:

  1. Incorrect. This is not relevant.
  2. Correct. This is part of the standard.
  3. Incorrect. Documenting these documents is part of Do, revising is part of Act (in dePDCAmethodology ). This is no part of the proposals for new or changed services.
  4. Incorrect. This plan is much broader than only new or changed services.

QUESTION: 113

What purpose can the ISO/IEC 20000 standard serve?

  1. It defines specific Key Performance Indicators (KPIs) upon which service performance can be assessed.
  2. It defines the requirements to be satisfied in a certification audit.
  3. It helps to decide on the requirements that need to be verified within the scope of a supply agreement.
  4. It provides a yardstick for the design of a Total Quality Management System.

Answer: B


Explanation:

  1. Incorrect. The standard requires that service performance is assessed by monitoring and reporting against service level targets. However, it does not define specific KPIs, as these will differ depending upon the situation (organization, services, agreed targets etc).
  2. Correct. The Specification (Part 1) of the standard defines the requirements to be satisfied in a certification audit.
  3. Incorrect. The requirements need to be driven by the business needs of the customer, not by the standard. The standard can help to ensure that suppliers are managed towards the provision of quality services.
  4. Incorrect. This is not the purpose of the ISO/IEC 20000 standard. The Specification (Part 1) of the standard defines the requirements to be satisfied in a certification audit.

QUESTION: 114

Why is it important for Service Providers to provide documents and records?

  1. It is part of the requirements (evidence) to become ISO/IEC 20000 compliant.
  2. to be able to uniquely identify and record all Configuration Items (CIs) in the ConfigurationManagement Database (CMDB)
  3. to ensure effective planning, operation and control of Service Management
  4. to ensure employeesare aware of the relevance and importance of their work activities

Answer: C


Explanation:

  1. Incorrect. Producing documents should never be a goal solely to become ISO/IEC 20000compliant.
  2. Incorrect. This is part of Configuration Management.
  3. Correct. To manage Service Management, documents and records are needed. As a result, the Service Provider has evidence that it is in control. Producing documents should never be a goal solely to become ISO/IEC 20000 compliant.
  4. Incorrect. This is part of competence, awareness and training and is not relevant to documentation.

QUESTION: 115

Who should be recommended to support the Senior Responsible Owner in his/her responsibility for the delivery of the management system?

  1. a decision taking group

  2. the Change Advisory Board (CAB)
  3. the senior customer representative
  4. the service managers

Answer: A


Explanation:

  1. Correct. The standard states that the Senior Responsible Owner should be supported by a decision taking group with sufficient authority to define policy and to enforce decisions.
  2. Incorrect. The Change Advisory Board is an important group with a specific
    function which is not as wide as the management system.
  3. Incorrect. The senior customer representative may provide input to requirements for the management system but will not be responsible for its delivery.
  4. Incorrect. The service managers will implement the management system that is the
responsibility of the Senior Responsible Owner.

QUESTION: 116

What are the key contents of an IT Service Management System?

  1. a software system for the ticket system
  2. a software system to monitor the key performance indicators (KPIs)
  3. definition of corporate measures to achieve the required level of quality
  4. systematic processes for ticket recording and follow-up only

Answer: C


Exin ISO20KF Exam (ISO / IEC 20000 Foundation) Detailed Information

Certifications
EXIN GREEN IT
If you want to be greener and smarter but just as effective in the way you do business, the Green IT certificate offers the solution. EXIN offers two types of Green IT certificates.
EXIN BCS Business Analysis
EXIN certification scheme addresses different elements of Business Analysis, such as Business Change and Commercial Awareness. On a practitioner level (to be offered by EXIN later in 2016) more specific topics such as Requirements Engineering, Business Analysis Practice and Modelling Business Processes are covered.
CCC Big Data
The EXIN CCC certification program provides a solid base of knowledge by covering the origin and characteristics of Big Data, the tools and technologies such as Hadoop and MongoDB and the main players involved.
CCC Cloud Computing
The CCC Cloud Computing certification program is vendor-neutral and role-based: it addresses many aspects of Cloud Computing, encompassing all ICT roles which are critical for successful cloud adoption and readiness.
The Foundation Series
This certification program is available in Dutch only.
EXIN DevOps
The EXIN DevOps Master certification is unique in the world as it comprises an advanced exam and a training that includes practical assignments to prove the competences of candidate DevOps Masters.
EXIN Business Information Management with reference to BiSL
The exam tests your theoretical knowledge of the BiSL framework. With the certificate you show that you are able to bridge the gap between business and IT. Thousands of professionals have already gained their certificate from EXIN.
EXIN Privacy and Data Protection
Having certified professionals with the right level of knowledge can help prepare your organization to face these opportunities. The EXIN Privacy & Data Protection program covers the required knowledge of laws and regulations relating to data privacy and how this knowledge can be used to be compliant.
Lean IT
Achieving more with less, that is Lean IT. Adopting a new way of thinking and doing enables companies to respond to changing customer desires with high variety, high quality, and fast throughput times. This is managed with less human effort, less space, less capital, and less time.
EXIN Ethical Hacking
Ethical Hacking is in current times of increasing cybercrime a necessity when becoming cyber-resilient: a well-known method of duplicating the intent and actions of malicious hackers in order to locate, evaluate and resolve hardware and software vulnerabilities.
EXIN Certification in OpenStack Software
OpenStack is the Open Source operating system for building and managing cloud computing platforms for public and private clouds.
This program is the first vendor-neutral certification program for OpenStack to be offered by an independent examination institute. It focusses on how to apply and use OpenStack Software when managing company data in a Cloud.
EXIN Secure Programming
Cybercrime, data leaks and information security get more attention than ever in the news. Governments and companies dedicate more and more resources to these areas. However, most of their attention appears to be focused on reactive measures instead of on preventive measures. In-built security of applications is worth the investment. The certification of developers and software programmers is key in developing secure software.
EXIN Application Management with reference to ASL
There is considerable interest in application management. This EXIN exam tests your theoretical knowledge of the context, processes and use of application management. Included within this are references to the ASL framework. This EXIN certificate is indispensable for anyone who needs to deal with application management in his/her role.
TMap SUITE/NEXT®
New software releases are being issued in increasingly rapid succession, making testing ever more important. The structured test management approach of TMap NEXT® ensures a shorter time-to-market, which means that qualified testers are needed.
TPI NEXT®
Testing takes time and money but offers insufficient insight into the quality of the test process itself. Applying TPI NEXT® will provide not only insight into the quality but improvement as well, taking into account the business drivers of the organization.
EXIN ITSM based on ISO/IEC 20000
With an ITSM certificate, you can show that you are a professional in IT service management. Practically orientated, on various levels and aimed at job descriptions. Choice of 11 certificates.
ITIL®
Indispensable for any IT specialist wishing to get to the next level in IT Service Management. Put together your own pathway from the 11 ITIL® exams. Best practices, structured method, based on the lifecycle approach.
MOF
MOF serves to ensure that an IT department runs as efficiently as possible. Its strength lies in the fact that it incorporates best practices, clear principles and practical models. This certificate is based on MOF 4.0 by Microsoft.
EPI DATA Centre Management
With few exceptions, enterprises today rely on IT for the delivery of business-critical services - often directly to the end consumer. It is therefore vital that the mission critical data centre is designed, maintained and operated with hi-availability and efficiency in mind.
EXIN Cloud
This program shows that you are familiar with the main concepts of Cloud Computing and that you know what is involved in terms of procurement, management and implementation. ‘Get into the Cloud, and stay in control.’
EXIN Agile Scrum
Applying the agile way of thinking means accepting change. Even to expect it. Because of the flexible way of working, the sprints, the daily meetings and continuous testing there is constantly room to adjust the product, or to change course half way a project. In the end the project will result in a high-quality product that is according to the clients’ wishes.
EXIN Information Security
EXIN Information Security is solely based on the NEN-ISO/IEC 27002. The EXIN qualification programme information security raises awareness of risks and instils a sense of responsibility.
EXIN ITAMOrg IT Asset Management
Trends like Cloud, Mobile, Social, Bring-Your-Own-Device, Consumerization of IT, Bring-Your-Own-Application and Big Data have created significant shifts in the way businesses operate. These shifts make IT Asset Management more important than ever: it helps organizations keep a firm grip on their businesses and most valuable assets.
EXIN Business Continuity Management
Business Continuity Management is an essential part of risk management within any organization. EXIN’s Business Continuity Management certification is policy-oriented without getting into operational ‘how to’ details.
RESILIA™
RESILIA™ is a framework of best practice designed to build cyber resilience skills across an organization. Based on the Cyber Resilience Best Practices guide it offers practical knowledge to enhance existing management strategies and help align cyber resilience with IT operations, security and incident management.
PRINCE2®
It is a widely used project management method that navigates you through all the essentials for running a successful project.
P3O® Certification - Portfolio, Programme and Project Offices
It provides advice on how to develop a governance structure that helps optimize an organization’s investment in change.
MoV® - Management of Value
It provides a systematic method to define what value means for organizations, and to communicate it clearly to maximize value across portfolios, programs, projects and operations.
M_o_R® - Management of Risk
It inspects risks from strategic and operational view and within programs and projects.
MoP® - Management of Portfolios
It advices on and shows examples of how to apply principles, practices, and techniques that help optimize an organization’s investment in change.
MSP® - Managing Successful Programmes
It offers principles and processes for the implementation and management of a program.
EXIN BCS Business Analysis
EXIN BCS Business Analysis
Organizations are constantly striving to become more efficient and effective. But how do you know what exactly is needed to reach that goal? And what changes then need to be implemented? Are any IT solutions required? That is where the Business Analyst comes in: to investigate the business situation, identify and evaluate the different options to improve business systems, to define requirements and ensure the effective use of information systems in meeting the needs of the business.
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EXIN Certification
EXIN certification scheme addresses different elements of Business Analysis, like Business Change and Commercial Awareness. On a practitioner level (to be offered by EXIN later in 2016) more specific topics such as Requirements Engineering, Business Analysis Practice and Modelling Business Processes are covered.
BCS
The new certification scheme has been developed by BCS, The British Computer Society. They promote wider social and economic progress through the advancement of information technology science and practice. With the vision to be a world-class organization for IT, they bring together industry, academics, practitioners and government to share knowledge, promote new thinking, inform the design of new curricula, shape public policy and inform the public.
Business Analysis Certification Scheme
Exams by levelCode
Foundation
EXIN BCS Foundation Certificate in Business Analysis BAF
EXIN BCS Foundation Certificate in Business Change BCF
EXIN BCS Foundation Certificate in Commercial Awareness CAF
Learn more about EXIN IT Service Management based on ISO/IEC 20000
ITSM20 refresh: Now completely ready and live in English. Why this refresh? Easy to recognize for those who are familiar with ITIL®. Less focus on theory, more time for practical assignments. Minimal number of training days. Several side entry possibilities for quick access to the top of the program.
The EXIN ITSM based on ISO/IEC 20000 program is a unique lean approach to IT Service Management:
It combines the key ITIL® elements with the quality principles of the ISO/IEC 20000 standard.
The program allows for ITIL® side entries, both on foundation and expert level.
It contains EXIN’s approach to a practical and role based certification.
It offers many practical examples, case studies and assessments.
IT Service Management EXIN ITSM levels
Use the Fast Track calculator for more side-entry possibilities http://www.exin.com/tool
The philosophy
Rather than try to do everything that we “could do”, why not focus
on everything that we “must do” initially? This will save time and money.
ITIL®
ITIL®
ITIL® (IT Infrastructure Library) is the most accepted framework for IT Service Management (ITSM) in the world. Over 1.5 million professionals have earned one or more ITIL® certificates at EXIN.
ITIL® consists of a coherent set of best practices drawn from many public and business sectors. ITIL® is the appropriate framework for organizations that (regularly) deal with supplying, using or supporting IT services. ITIL® is based on the practice of IT Service Management and is expected to continue to be a guiding framework for a long time.
Many organizations are heavily dependent on their IT. ITIL® provides the most detailed documentation for successfully setting up management processes within an IT organization.
Exams by levelCode
Foundation
ITIL ® Foundation Certificate in IT Service Management ITILF
Advanced
ITIL® Practitioner ITILP
Intermediate
ITIL® Continual Service Improvement Certificate ITILCSI
ITIL® Managing Across the Lifecycle Certificate ITILMLC
ITIL® Operational Support and Analysis Certificate ITILOSA
ITIL® Planning, Protection and Optimization Certificate ITILPPO
ITIL® Release, Control and Validation Certificate ITILRCV
ITIL® Service Design Certificate ITILSD
ITIL® Service Operation Certificate ITILSO
ITIL® Service Offerings and Agreements Certificate ITILSOA
ITIL® Service Strategy Certificate ITILSS
ITIL® Service Transition Certificate ITILST
Executive
ITIL® Master Qualification ITILMA
ITIL ® Foundation Certificate in IT Service Management
ITIL ® Foundation Certificate in IT Service Management
Summary
ITIL Foundation is the most important certificate for IT professionals and employees wishing to know more about IT Service Management. Organizations that work according to ITIL use the complete ITIL exam program for training personnel based on their roles. Their ITILskills enable them to perform and cooperate better.
ITIL Foundation is part of the Certified Integrator program and is one of the prerequisites to attain the titles:
EXIN Certified Integrator Agile Service Projects
Target group
You are an IT professional, business manager or business process owner in an organization that operates according to ITIL. After gaining the certificate, you will understand how the ITIL exam program contributes to raising the quality of IT Service Management. Your role and qualities are important for better (team) performance.
Context
ITIL Foundation enables you to lay the basis for a complete program of ITIL exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL seriously. It will improve your qualifications for working with other ITIL-certified personnel.
e-Competence Framework (e-CF)
The mapping of this certificate against the e-Competence Framework.
Level
e-CF Area e-Competence e-1 e-2 e-3 e-4 e-5
PLAN A.2. Service Level Management
RUN C.1. User Support
C.2. Change Support
C.3. Service Delivery
C.4. Problem Management
ENABLE D.8. Contract Management
D.9. Personnel Development
MANAGE E.5. Process Improvement
Legend for coverage:
General - The competence is covered at the level indicated
Partial - The competence is covered to some extent
Superficial - Relevant knowledge is covered to some extent
The competence level is available in the framework
The competence level is not available in the framework
Prerequisites
None.
Exam content
Candidates are tested on:
1. Service management as a practice (comprehension)
2. The ITIL service lifecycle (comprehension)
3. Generic concepts and definitions (awareness)
4. Key principles and models (comprehension)
5. Selected processes (awareness)
6. Selected functions (awareness)
7. Selected roles (awareness)
8. Technology and architecture (awareness)
9. Competence and training (awareness)
For an elaborate list of exam specifications, literature and more information, see the Syllabus, downloadable in the right section of this website.
Click here to download the glossary in the download section in the right column.
Exam Details
Number of questions: 40
Pass mark: 65% (26 out of 40)
Open book: no
Electronic devices permitted: no

Download EXIN.ActualTests.EX0-115.v2012-05-26.by.unknown.78q.vce

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cesar benites

this file is not valid , is a bull**it. Plz remove this file.

Nobody

103 is ISO 20000 certification probably for an individual looking to be a consultant or auditor. 115 is IT service management foundation based on ISO 20000.

Kevin

Still Valid. Pass the Exam 88%.but 4 New Question.

George

Can someone please confirm if this dump is valid please?

kien

please inform us whether this dumb still valid or not. and anyone can inform me what is the different between ISO IEC 20000 Foundation (">ISO20KF EX0-103) and IT Service Management Foundation based on ISOIEC 20000 (ITSM20F.EN or EX0-115). Very appreciated to whom that may answer my questions.

CJ

Anyone took the 114 exam lately and used this to revise? im taking it in July. Any help would be appreciated.

Benny Wan

Daer Awais,114 exam has some exam questions about 115.But 115 exam not finish yet

Awais

Dear Benny,i am also planning for ex0-114, did get that ex0-115 and 114 are same.

Benny Wan

Dear Lok, finish exam? But this topic same with EX0-114?

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Which option controls the name of the EAR file built with the buildmaximoear.cmd? MAXIMO_HOME= EAR_FILENAME= BUILD_EAR_NAME= MAXIMO PROPERTIES= Answer: B QUESTION: 109 The customer plans to use a Novell directory server for user authentication with IBM Maximo Asset Management (Maximo). Which statement provides a reason to change the customer's Maximo deployment plan based on security integration? The customer's environment has an unsupported LDAP capable server. The customer needs an additional user to be supported by user interface JVMs. The customer has a single sign-on solution that can be integrated with the selected J2EE server. The customer wantstheir groups to be managed by Maximo and the users to be managed by a LDAP capable server. Answer: A QUESTION: 110 Which operating system(s) are supported for the IBM Maximo Asset Management V7.5 installation on the administrative workstation? 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